FREQUENTLY ASKED QUESTIONS
WHAT IS RAFFLE ?
A raffle is a form of gaming where the seller is raising money and the ticket purchasers pay for a chance to win a prize. Winner of the prize is selected randomly.
WHAT IS A 50/50 RAFFLE ?
A Percentage raffle draw is commonly known as 50/50 raffle where it represents the percentage to be awarded as a prize and the gross raffle revenue.
DO I NEED A RAFFLE LICENSE ?
A raffle license is needed depending on your state or province. You can check with your local gaming or raffle regulatory board if you need a license or you can contact us for information.
WHAT ARE THE STEPS TO DO ONLINE RAFFLE?
There are 6 Easy Steps to do an online raffle:
- Create your profile in our website
- Get license from your regional raffle regulator, if needed
- Sell online – (Raffle event period)
- Print and mail tickets (some regions, check your license or call us)
- Draw the winner and award prize
- Report to the raffle regulator in your area
HOW DO I SELL ONLINE RAFFLES?
Every raffle will have their own dedicated online page that you share thru social media and email contacts. All purchases will be handled electronically online. You’re online store 24 hours a day and open every day!
CAN I ACCEPT CASH AS A PAYMENT?
Yes. Aside from the online card payment, in some instances like when you’re doing an in person event and you want to accept cash payments from your participants; you can process the cash ticket order in our platform. It’s your call if you want to use both payment options or just online card payment or just cash payment. Both payment options are available anytime in the system. All cash order payment participants will receive the cash payment receipt and raffle tickets by email after the transaction is entered in our system. Also, organization can print the receipt and raffle tickets to give to the participant.
CAN I HAVE VOLUNTEERS TO ACCEPT CASH PAYMENTS?
Yes. Raffle chairperson can create staff accounts for volunteers to take cash payments from raffle participants. The volunteers or staff members will have their own individual log-in account in our system for cash payment purpose only. Chairperson can approve the transactions and track all cash order payments of staff members or volunteers in the system dashboard.
CAN I HAVE AN EARLY BIRD DRAW TO ENCOURAGE PARTICIPANTS TO BUY TICKETS EARLY?
Yes. Our system can easily set to have an Early Bird draw. You need to provide us with the sales end date and time, when creating your raffle. All tickets purchased before or at the specified sales end date and time will be included in the Early Bird draw. Our random number generator will select the Early Bird winner from the eligible tickets only, once you are ready to make the draw.
OUR ORGANIZATION IS MADE OUT OF DIFFERENT TEAMS; CAN WE HAVE A RAFFLE WHERE TICKET BUYERS CAN SELECT WHICH TEAM THEY SUPPORT?
Yes. We have the Support Member option in our system where you can track the sales of raffle tickets for every team in your organization. It’s easy to set up, when creating your raffle you will just enter the team names and the list of team names will appear on your raffle page then ticket buyers can select which team to support. The Support Member options can also be used for tracking sales for individual members, groups, animal names, projects, etc.
HOW DO WE SELECT WINNERS?
Our system supports both the paper stub and the electronic RNG (Random Number Generator) when selecting your winner. RNG with just a click of a button is the easier and more efficient way of drawing your winner but it can only be used if your license or jurisdiction allows you to use it. Otherwise, the traditional way of paper stubs is the way for drawing your winner. Don’t worry, all paper tickets and stubs can be easily printed from our system without extra programming or formatting work.
DO I NEED PROGRAMMING OR TECHNICAL SKILLS TO RUN MY RAFFLE?
No need to worry about programming or technical skills. We can help set up your online raffle from start to finish.
WHAT IS THE COST OF RUNNING AN ONLINE RAFFLE FUNDRAISER?
There is not set up fee and up-front cost to run your online raffle fundraiser. Our system charge a platform fee and Stripe fee (card payment processing), which are directly deducted from each transaction. Check out our pricing page to find out more about how the transaction works and current rates.
CAN I CHARGE THE COST TO MY CUSTOMER OR SUPPORTERS?
Raffle follows the lottery and gabling rules in which you cannot charge customers or supporters more than the value of the raffle tickets they are purchasing. So for a $10 lottery or raffle ticket, you can only charge customer or supporters $10. Because of that reason, our system does not have the capability to accept additional payment from the customer or supporters other than the cost of the raffle ticket. Organizations usually factor the cost of running the online raffle when awarding the prize. Let say for a 50/50 online raffle, the winner will receive net of the amount raised to share the cost of the fundraising. You just have to disclose it in your license and on your raffle rules.
WHEN SHOULD WE RUN OUR RAFFLES AND FOR HOW LONG?
Most of the jurisdictions, there is no limit on how often you can have raffle and the duration of the raffle events. It’s all about your needs and schedules.
CAN I GET HELP WITH ADVERTISING AND MARKETING?
Contact us and we can help you connect with experts and get personalized strategies to maximize your raffle revenues.
WHERE DOES THE MONEY GO?
All raffle sales are directly deposited to the charity and non-profit organizations’ bank account. The use of proceeds is subject for approval under the rules and regulations of your local raffle regulator.
HOW CAN I PURCHASE TICKETS?
You have to be 18 years of age or older and a resident of the province or state in which the raffle is taking place to purchase ticket. Select the raffle of organization you’d like to support; enter the number of tickets, name, address, phone number, email and credit card information. Once payment transaction is completed you will receive an email for payment confirmation and ticket number(s). Some charities require sending physical tickets to you by mail depending on your region raffle rules and regulations.
HOW MANY TICKETS I CAN PURCHASE?
There is no limit to how many tickets you can purchase. You can support all the raffles of any organizations even if you are not associated or member of the organization. The more tickets you purchase the more chances of you winning the prize.
HOW DO I KNOW IF I WON THE RAFFLE AND HOW DO I COLLECT THE PRIZE?
The charitable and non-profit organizations will contact the winner directly after the draw by email, phone or mail. The name of winner will also be available on the website for information. The organization will arrange the payment of prize to the winner.
If you have more questions and concerns please contact us:
Toll Free: 1-833-9-SO-EASY (1-833-976-3279)
Mail – Charity Raffle (Subject: Charity Online Raffle)
14th Floor, 10665 Jasper Avenue NW Edmonton, Alberta T5J 3S9 Canada